The key to outsourcing operations and services responsibilities is finding a Business Process Service provider with a superior reputation, quality of work, and documented industry experience. Our Business Process Outsourcing (BPO) services are strategic across federal, state, and local government, and the transportation and healthcare sectors. A new generation of business process services is here, and we are leading the way while maintaining a focus on the customer experience.
Our BPO Services Include:
- IT Staff Augmentation
- Minority Business Enterprise (MBE) Application Processing & Certification
- Business Process Re-engineering & Training
- Quality Assurance & Performance Management
- Independent Verification & Validation (IV&V)
Business Process Outsourcing Case Studies
San Antonio Contact Center Support
The Defense Health Agency Global Service Center engaged Enlightened to provide 24/7/365 state-of-the-art project management, infrastructure performance optimization, and transformation into a world-class customer advocate using data and methodologies to dr ...
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Xerox, and ultimately, the state of New York tasked Enlightened with processing the NY EZPass payments for commuters as this payment center handles large volumes of payments and correspondence from consumers and employers that must be sorted and scanned.
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