Welcome to Enlightened
We are excited to officially welcome you as part of the team supporting the Port Authority of New York and New Jersey’s Customer Engagement Specialist Support Program. Your expertise, professionalism, and commitment to excellence are essential to this mission — and we are proud to have you with us.
This Resource Hub has been created to support you during your transition and beyond. Here, you will find everything you need in one place — including company information, payroll resources, timekeeping guidance, pay calendars, benefits information, policies, key contacts, and frequently asked questions. Information will be continuously updated on a daily basis.
Our goal is simple:
To make your transition smooth, transparent, and well-supported.
As we move forward together, you can expect:
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Clear communication and defined milestones
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Access to HR, Finance, Operations support, and onboarding guidance
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Ongoing updates and training information
Your first official day with Enlightened is April 12, 2026, and we are committed to ensuring you feel informed, prepared, and supported every step of the way.
We value professionalism, accountability, and teamwork — and we look forward to building a strong partnership with you while continuing to deliver exceptional service to PANYNJ.
If you have questions at any point, please use the Key Contacts section of this site to connect with the appropriate team member.
Welcome to Enlightened.
We’re glad you’re here.
Who We Are – Enlightened Overview
Founded in 2000 and headquartered in Washington, DC, Enlightened is an award-winning consulting firm with more than 25 years of experience delivering IT, cybersecurity, and customer service support to government and public-sector clients. Transportation is a core focus area, and we proudly support agencies including the Port Authority of New York and New Jersey, the Metropolitan Transportation Authority, and the Washington Metropolitan Area Transit Authority.
We understand that compensation and benefits are important considerations during any transition. While we are still finalizing the full benefits structure, I want to provide immediate reassurance that Enlightened will meet your current base pay at a minimum. We are carefully reviewing existing benefit offerings to maintain strong continuity wherever feasible. As details are finalized, we will share comprehensive information and ensure you have the opportunity to discuss any questions directly with our HR team.
We recognize that contract transitions can create uncertainty. Our commitment is to make this process organized, transparent, and respectful of the work you have already been doing. Your experience and professionalism are valued, and we look forward to building on the strong foundation already in place.
Headquarters
1205 Marion Barry Ave SE, Washington, DC 20020
Leadership
Antwanye Ford, President & CEO
Our Core Values
Intelligence- It’s being prepared for even the most distant possibilities.
Intensity- It’s persisting past whatever wants to hold you back.
Innovation- It’s knowing that the tortoise really can beat the hare.
Integrity- It’s doing right even when it’s the hardest thing to do.
Website
Benefits & Enrollment – Coming Soon
There is no waiting period preferred for transitioning employees. More information will be available soon.
Payroll & Pay Schedule
Future (April 12th): Semi-Monthly (per Enlightened Policy)
The Enlightened Payroll Calendar is issued on an annual basis.
Timekeeping & Automatic Data Processing (ADP)/ HR System – Coming Soon
ADP Training Videos – Coming Soon
Time approvals handled by: AOC Managers
Badging & Airport Access – Coming Soon
All new employees will receive updated badges upon their start date with Enlightened.
Scheduling & Coverage
Will remain as is.
Onboarding & Required Training – Coming Soon
Frequently Asked Questions (FAQ)
- Will my pay frequency change?
- Yes. Your pay frequency with Enlightened will be on a Semi-Monthly basis.
- Who approves my time?
- The AOC Managers will approve timecards.
- Who do I contact for HR questions?
- HR@enlightened.com
- Who do I contact for payroll questions?
- Payroll@enlightened.com
Key Contacts
Executive Leadership
Antwanye Ford – President & CEO – aford@enlightened.com
Human Resources (HR)
Christina Moon – HR Manager and Vanessa Valero – HR Generalist – HR@enlightened.com
HR Department – (202) 961-5048
Finance and Payroll
Susan Bhandari – Finance Manager – Finance@enlightened.com
Payroll Department – Payroll@enlightened.com
Transition Milestones & Timeline Tracker
- Introduction Letters – Completed Friday, February 27th
- Transition Site (Go Live) – Wednesday, March 4th
- Group Meetings Completed – Complete during the week of March 11th
- Individual HR Sessions – Complete by Monday, March 9th
- Badging – Completion Target of March 23rd
- Payroll System Configured – Completion Target Week of March 23rd
- Full Transition Complete – Completion Target Week of March 23rd
Documents & Downloads
- Payroll Calendar – Coming Soon
- Timekeeping Tutorial – Coming Soon
- Company Policy Handbook – Received upon New Hire Completion
- Code of Conduct – Received upon New Hire Completion